Effective Date: 5 May 2025

StepZero Labs Private Limited (“we,” “our,” or “us”) operates the Naviget app and website https://naviget.in (the “Service”). This Privacy Policy explains how we collect, use, and disclose your personal information when you use our Service.

By using Naviget, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

a. Information You Provide

• Account Information: Name, email address, phone number, and password.

• Profile Details: Profile photo, payment preferences, language preferences.

• Booking Information: Pickup and drop locations, ride history.

b. Information We Collect Automatically

• Location Data: Real-time GPS location (only when the app is in use or background, with your permission).

• Device Information: Device type, OS version, IP address, browser type, crash reports.

• Usage Data: App interaction, features used, time spent, and referring URLs.

c. Information from Third Parties

• Payment Processors: To confirm payment success/failure.

• Marketing Partners: For analytics and campaign tracking.

2. How We Use Your Information

• To facilitate ride bookings and track your rides.

• To improve the performance, safety, and user experience of our app.

• To send transactional alerts, booking updates, and support messages.

• To process payments and provide invoices.

• To detect and prevent fraud, abuse, and security incidents.

• For analytics, product research, and development.

3. Sharing Your Information

We do not sell your personal information. However, we may share it in the following circumstances:

• Drivers/Service Partners: To fulfill your ride or delivery request.

• Vendors & Service Providers: For hosting, analytics, customer support, or marketing services.

• Legal Compliance: When required by law or to protect our legal rights.

• Business Transfers: In the case of a merger, sale, or asset transfer.

4. Your Choices

• You may update your account info at any time in the app settings.

• You can disable location sharing via your device settings (this may impact ride functionality).

• You may opt out of promotional emails or push notifications in-app or via email footer links.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. We may also retain information as required by law or for legitimate business purposes (e.g., to prevent fraud or enforce our terms).

6. Security

We implement industry-standard measures such as HTTPS, encryption at rest, and secure storage to protect your data. However, no method of transmission over the Internet is 100% secure.

7. Children’s Privacy

Our Service is not intended for children under the age of 13. We do not knowingly collect information from minors.

8. International Transfers

If you access Naviget outside India, your information may be transferred to and processed in India or other countries where our infrastructure is located.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We’ll notify you of major changes via in-app notifications or email. The latest version will always be available at https://naviget.in.

10. Contact Us

If you have any questions about this Privacy Policy, please contact:

StepZero Labs Private Limited
D G05, Pavani Sreshta, Silver Spring Layout, Munnekollal, EPIP, Bangalore
Email: support@naviget.in
Website: https://naviget.in