Naviget Refund and Cancellation Policy

Effective Date: 12 May 2026

This Refund and Cancellation Policy explains our policies regarding cancellations, refunds, and the resolution of disputes related to bookings and services made through Naviget.

By using our Service, you agree to the terms set out in this Refund and Cancellation Policy.

Definitions

For the purposes of this Refund and Cancellation Policy:

• Company (referred to as ‘the Company’, ‘We’, ‘Us’, or ‘Our’) refers to Stepzero Labs Private Limited, 648/A, Binnamangala 1st stage, Indra Nagar Bengaluru, Karanataka 560038 .
• Service refers to the platform, applications, and services provided by Naviget, accessible from https://naviget.in.
• User, You, or Your means the individual accessing or using the Service, or the company or legal entity on behalf of which such individual is accessing or using the Service.
• Booking refers to the transportation services (e.g., autos, taxis, cabs, bikes) and other mobility solutions booked through the Naviget platform.

Cancellation Policy

User-Initiated Cancellations

• Users may cancel a booking via the Naviget app before the chauffeur reaches the pickup point.
• Unless stated otherwise in the ride information when booking a ride on the platform, users won't be charged any cancellation fees if cancelled before 2 hours of pickup time.
• Unless stated otherwise in the ride information when booking a ride on the platform, cancellations made within 2 hours of pickup time will attract a cancellation fee of 50%.
• User will be charged 100% cancellation fee in case of no show or incorrect pickup location. Once boarded the cab no refund will be made due to change of plans.
• Repeated cancellations may lead to temporary or permanent suspension of your account.

Chauffeur/Partner-Initiated Cancellations

• In the event we cancel the ride, Users will be notified immediately.
• Users will have the option to rebook another ride at no additional cost.
• We strive to minimize our cancellations and take strict actions against partners with repeated cancellations.

Refund Policy

Refund Eligibility

Refunds are applicable in the following situations:

• You were charged incorrectly due to a technical glitch or error.
• The service was not rendered despite successful payment.
• The chauffeur did not arrive for a confirmed booking and you were charged.
• Any duplicate payments made due to technical issues.

Refund Process

• Refund requests must be raised via hello@naviget.in or through the in-app support chat within 24 hours of the incident.
• Refunds, once approved, will be processed within 7-10 business days to the original payment method.
• Naviget reserves the right to decline refund requests if they are found to be fraudulent, malicious, or in violation of our terms of service.

Non-Refundable Charges

• Cancellation fees, waiting charges, and convenience fees are non-refundable unless otherwise decided on a case-by-case basis.
• Toll charges, parking charges and other mandatory charges once paid to respective authorities will not be refundable.
• Refunds are not applicable for delays caused due to traffic conditions, weather, or other unavoidable external factors.

Dispute Resolution

• For disputes regarding charges, Users can contact us at hello@naviget.in with booking details.
• We will investigate the matter and resolve disputes in a fair and transparent manner.
• The Company’s decision on disputes will be final and binding.

Changes to This Refund and Cancellation Policy

We may update this policy from time to time.

The latest version will always be available at https://naviget.in

Contact Us

For any questions or concerns regarding this policy, please contact:

Email: hello@naviget.in Website: https://naviget.in